Product Analyst

About Narrative

Narrative is one of NZ’s fastest growing software-as-a-service (SaaS) companies. We build products that cater to a market of millions of professional photographers worldwide, working to significantly reduce their processing time by supporting a better daily workflow with AI powered tools. Our AI-powered tools help professional photographers from more than 160 countries improve their photo selection and photo editing workflows, significantly increasing their productivity. With the backing of top-tier Venture Capitalists – including Founders Fund – and a team of exceptionally talented staff, we are committed to driving innovation in this space.

See https://narrative.so/careers for more info about Narrative and our culture.

Why you'll love working here
We're committed to building products for professional photographers who work with people from all genders, ethnicities, racial and religious backgrounds. We think it’s important that our team reflects the same diverse audience. We're actively working to grow a diverse team and offer:

• Flexible and remote working options

• 1 month paid parental leave in addition to government leave

• 30 hours a week for up to 6 months on full pay following return from parental leave (for both birthing and non-birthing parents)

• Extended sick leave to support our team to get through the many things life can throw your way.

• Based in our office on Karangahape Road in Auckland, New Zealand, with the option to work remotely for three days a week. We find it’s important to have time for face-to-face communication, while also allowing some days to work from home, if one wants.

• Competitive salary commensurate with skills and experience, a 6 monthly review cycle, plus participation in a generous employee share option scheme.

About the Role

As a Product Analyst at Narrative, you'll be at the intersection of data, user research to support product development and strategy. Your core focus will be on uncovering opportunities through both quantitative analysis and qualitative user insights, evaluating product performance, and supporting impactful product development.

This role is perfect for someone who combines analytical rigor with genuine curiosity about user behavior and needs. You'll play a critical part in building our understanding of how photographers interact with our products, identifying unmet needs through direct user engagement, and measuring the real-world impact of our solutions.

What You'll Do:

• Lead and conduct regular user research calls to understand photographer workflows, pain points, and unmet needs

• Build and scale our user research process, establishing a continuous feedback loop with key customer segments

• Own key product metrics and build comprehensive dashboards to track conversion, retention, and feature adoption

• Collaborate with the product team and cross-functional teams to define metrics, track performance, and measure impact

• Conduct deep-dive analyses to investigate user behavior patterns and validate research findings

• Synthesize qualitative insights from user calls with quantitative data to surface hidden product opportunities

• Support designing and analysing A/B tests to evaluate new features and validate user research hypotheses

• Build data infrastructure and reporting systems that democratize insights across the organization

• Work closely with engineering to ensure the integrity, accessibility, and quality of product data

• Translate complex findings into concise and actionable recommendations for both technical and non-technical audiences

• Support go-to-market strategies and post-launch analysis by measuring outcomes against goals and hypotheses

About You

We’re looking for a detail-oriented and insight-driven Product Analyst who combines strong technical skills with a deep curiosity about product performance and user behavior. You’ll be a great fit if you have:

Essential Skills

• 3-5 years of experience in a product analytics, user research, or a similar role

• Strong SQL proficiency for data analysis

• Python basics for data manipulation and analysis

• User research experience with both qualitative methods (interviews, usability testing) and quantitative analysis

• Exceptional communication skills with the ability to tell compelling stories with data and user insights

• Systems thinking approach, seeing connections between user behaviors, product features, and business outcomes
  

Ideal Qualities

• Strong problem-solving abilities with the initiative to dig deeper when initial findings raise new questions

• Self-directed and able to identify research opportunities and drive projects forward independently

• Photography interest or experience - understanding our users' creative process is a huge plus

• Bias toward action and being comfortable moving from insight to recommendation to implementation

• Collaborative mindset and enjoys working closely with engineers, designers, and product managers

• Growth orientation - excited about building analytics and research practices from the ground up

Narrative is committed to building AI software that works for people from all genders, ethnicities, racial and religious backgrounds. We want our team to reflect this focus. Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other underrepresented individuals tend to only apply when they check every box. So, if you really love the idea of working for Narrative, and think you have what it takes, please apply, even if you do not tick every box in the job description.

If this sounds like you, please apply with a cover letter and CV directly on SEEK.