Privacy Policy

Our Privacy Policy sets out how we store, use, collect, process and disclose your personal information.

INTRODUCTION

Software Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the NZ Privacy Act) and other applicable privacy and data protection laws when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information when you access and use our website (https://narrative.so/) or services or have other dealings with us.

If you are based in the European Union and use our website and/or services or have other dealings with us, the additional terms in the addendum to this policy (GDPR Addendum) apply to you.

This policy does not limit or exclude any of your rights under the NZ Privacy Act and other applicable laws. If you wish to seek further information on the NZ Privacy Act, see https://www.privacy.org.nz/.

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

This policy was last updated on 2 February 2022.

WHAT PERSONAL INFORMATION DO WE COLLECT

We collect, hold and process two categories of personal information:

Account and Marketing Data is personal information that we collect about you:

• in connection with the creation or administration of a customer account
• if you ask to receive information about us or our services or sign up to our newsletter
• when you sign up to or access or use our services
• when you contact us directly (e.g. telephone call, website enquiry form, email or through your user dashboard) or visit our website
• if you participate in customer feedback surveys

The Account and Marketing Data we collect may include company/personal names, usernames, phone numbers, email addresses and any other contact information you provide to us, your location, billing information, purchase history, information about how you use our website or services (for example, traffic volumes, time spent on pages and where you click and how you engage with the website), your IP address and/or other device identifying data, information contained in your correspondence with us or survey responses and other information required to provide a service or information you have requested from us.

Visitor or Customer Data is personal information that forms part of the Data (as defined in our https://narrative.so/terms-and-conditions). This may include any personal information collected by our customers.

We will not collect or process Visitor or Customer Data except as provided in our Terms and Conditions and/or other agreements with our customers that govern the processing of Visitor or Customer Data (as applicable) and we require our customers to comply with applicable privacy and data protection laws.

The remainder of this policy sets out how we will collect, use, disclose and protect Account and Marketing Data and does not apply to Visitor or Customer Data.

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

We collect personal information about you from:

• you, when you provide that personal information to us, including via our website and services through any registration process, through any contact with us (e.g. telephone call or email) or when you access or use our services; and
• third parties where you have authorised this or the information is publicly available. If possible, we will collect personal information from you directly.

When you visit or use our website or services, we may collect information about you:

• by recording clickstream data, which is non-personal information that is recorded when you click anywhere on a webpage and is used for the purposes of collecting, analysing and reporting data about how you use our website and related services; and
• through the use of cookies, web beacons and similar storage technologies. Please refer to the Cookie section of the GDPR Addendum for further information, including information on how you can disable these technologies.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information:

• to verify your identity
• to provide the website and our services to you
• to market our services to you, including contacting you electronically (e.g. by email for this purpose). You can stop receiving our marketing emails by following the unsubscribe instructions included in those emails
• to improve the services that we provide to you-to bill you and to collect money that you owe us, including authorising and processing credit card transactions
• to respond to communications from you, including enquiries and complaints-to conduct research and statistical analysis (on an anonymised basis)
• to tailor content or advertisements to you
• to protect and/or enforce our legal rights and interests, including defending any claim-for any other purpose authorised by you, the NZ Privacy Act or other applicable law
• to respond to lawful requests by public authorities, including to meet law enforcement requirements.

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

DISCLOSING YOUR PERSONAL INFORMATION

We may disclose your personal information to:

• another company within our group
• any business that supports our services, including any person that hosts or maintains any underlying IT system or data centre that we use to provide our website or services or that we use to process payments.
• other third parties (for anonymised statistical information)
• a person who can require us to supply your personal information (e.g. a regulatory authority);
• any other person authorised by the NZ Privacy Act or other applicable law (e.g. a law enforcement agency)
• professional advisers e.g. accountants, lawyers, auditors
• any other person authorised by you
• any other company in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
• We share information about your use of the website with our trusted social media, advertising and analytics partners through the use of cookies, web beacons and similar storage technologies. Please refer to the Cookies section of the GDPR Addendum for further information.

TRANSFERS OF PERSONAL INFORMATION

A business that supports our website or services may be located outside the European Economic Area (EEA) or New Zealand. This may mean your personal information is held and processed outside the EEA or New Zealand. Please see the GDPR Addendum for further information about personal data transfers from the EEA.

PROTECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to risks inherent in processing personal information.

You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to our services. Please do not disclose your password to third parties. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for refusal set out in the NZ Privacy Act or other applicable law, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at [email protected]. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

CONTACT US

If you have any questions about this policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us here: [email protected].

GDPR ADDENDUM

If you are based in the European Union (EU) and use our website and/or our services, these additional terms (GDPR Addendum) form part of our privacy policy. The General Data Protection Regulation (GDPR) regulates the collection, processing and transfer of EU individuals’ personal data (as defined in the GDPR). The personal information described in our privacy policy is personal data under the GDPR. We are committed to complying with the GDPR when dealing with personal data of our website visitors and service users based in the EU.

This GDPR Addendum was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal data. However, we are happy to provide any additional information or explanation needed. Any requests for further information should be sent to [email protected].

For the purposes of the GDPR:

• we are the data controller (as defined in the GDPR) when processing Account and Marketing Data; and
• our customers are the data controller when processing Visitor or Customer Data.

We will not process Visitor or Customer Data except as provided in our Terms and Conditions and/or other agreements with our customers that govern the processing of Visitor or Customer Data (as applicable) and we require our customers to comply with applicable privacy and data protection laws. If we receive any data subject requests relating to Visitor or Customer Data, such as requests to access personal data, we will forward this request to the relevant customer.

The remainder of this GDPR Addendum applies to Account and Marketing Data only, and does not apply to Visitor or Customer Data.

PROCESSING PERSONAL DATA

The personal data we may process consists of the Account and Marketing Data described in this privacy policy and we may process the Account and Marketing Data for the purposes outlined in this privacy policy.

The legal basis for our processing of Account and Marketing Data is your consent.

Despite the above, we may process any of your personal data where such processing is necessary for compliance with applicable laws.

You do not have to provide us with your name and email address to access and use our website. However, you must provide us with your name, email address, and information about your photography or business when using some of our services such as signing up for our newsletter or setting up an account. The consequence of not providing your name and email address is that we will not be able to provide all of our services to you.

YOUR RIGHTS

Your rights in relation to your personal data under the GDPR include:

• right of access - if you ask us, we will confirm whether we are processing your personal data and provide you with a copy of that personal data.
• right to rectification - if the personal data we hold about you is inaccurate or incomplete, you have the right to have it rectified or completed. We will take every reasonable step to ensure personal data which is inaccurate is rectified. If we have shared your personal data with any third parties, we will tell them about the rectification where possible.
• right to erasure - we delete your personal data when it is no longer needed for the purposes for which you provided it. You may request that we delete your personal data and we will do so if deletion does not contravene any applicable laws. If we have shared your personal data with any third parties, we will take reasonable steps to inform those third parties to delete such personal data.
• right to withdraw consent - if the basis of our processing of your personal data is consent, you can withdraw that consent at any time.
• right to restrict processing - you may request that we restrict or block the processing of your personal data in certain circumstances. If we have shared your personal data with third parties, we will tell them about this request where possible.
• right to object to processing - you may request that we stop processing your personal data at any time and we will do so to the extent required by the GDPR.
• right to data portability - you may obtain your personal data from us that you have consented to give us or that is necessary to perform a contract with you. We will provide this personal data in a commonly used, machine-readable and interoperable format to enable data portability to another data controller. Where technically feasible, and at your request, we will transmit your personal data directly to another data controller.
• the right to complain to a supervisory authority - you can report any concerns you have about our privacy practices to the relevant data protection supervisory authority.

Where personal data is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing.

If you would like to exercise any of your above rights, please contact us at [email protected]. If you are not satisfied by the way your query is dealt with by our data protection officer, you may refer your query to your local data protection supervisory authority e.g. in the United Kingdom, this is the Information Commissioner’s Office.

CHILDREN

We do not intend to collect personal data from children aged under 16. If you have reason to believe that a child under the age of 16 has provided personal data to us through our website and/or by using our services, please contact our data protection officer.

COOKIES

We use cookies to monitor your use of the website, perform analytics, deliver marketing that we believe is relevant to you. Your continued use of our website and related services will signify your agreement for us to use the cookies described below.

Cookies are text files containing small amounts of information which are downloaded to your browsing device, e.g. a computer or smartphone, when you visit a website. Cookies can be recognised by the website that downloaded them, or other websites that use the same cookies. This helps websites know if the browsing device has visited them before.

Cookies do lots of things, like helping us understand how the website is being used, letting users navigate between pages effectively, remembering your preferences, and generally improving your browsing experience.

The types of cookies used by us and most websites can generally be put into the following categories:

• Strictly necessary cookies

These cookies are essential for the full functionality of our website and the Service. They enable you to navigate around our website and the Service and use their features, such as accessing secure areas. Without these cookies, you may not be able to access all the functions of our website or the Service.

• Performance cookies

These cookies collect information about how you use our website or the Service, e.g. which pages are the most visited and if you receive any error messages from any pages. These cookies do not gather information that identifies you. All information these cookies collect is anonymous and only used to improve how our website and the Service works.

• Functionality cookies

These cookies allow our website and the Service to remember the choices you make, e.g.your user name, language or your region. These cookies can also be used to remember the changes you made to text size, font, and other parts of pages that you can customise. They may also be used to provide services you have requested, e.g. watching a video or commenting on a post. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.

• Tailored content cookies

These cookies help our website and the Service provide enhance features and display content in a way that is relevant to you. They help determinate what information is shown on our website and the Service based on how you have used our website and the Service previously. These cookies also track your browsing activity on other websites.

• Targeting cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you seen an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. This means that after you have been to our website, you may see some advertisements about our services elsewhere on the Internet.

You may opt-out or targeted advertising at http://www.youronlinechoices.eu. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

How long will cookies stay on my browsing device?

The length of time a cookie will stay on your browsing device depends on whether it is a persistent or session cookie. Session cookies will only stay on your browsing device until you stop browsing. Persistent cookies will stay on your browsing device until they expire or are deleted.

How to control or delete cookies through your browser

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our website and attempt use our services, you may not be able to access certain parts of our website or services, and some functionalities may not work. You can find out more information about how to change your browser cookie settings at https://www.aboutcookies.org.uk/.

Third-party website cookies

Other websites may use different cookies from those we use. You acknowledge and agree that we are not responsible for any third-party websites or applications and you access third party websites and applications at your own risk. Please understand other websites and applications are independent from us so you must inform yourself of their separate cookie policies.

Cookies we use at the date of this GDPR Addendum:

Website Cookies

App Cookies

How can I control cookies?

The browser you are using to view the website or use the Service can enable, disable or delete cookies. To do this, please follow the instructions provided for your browser. Please note that if you set your browser to disable cookies, you may not be able to access certain parts of the website or the Service. Other parts of the website or the Service may also not work properly. You can find out more information about how to change your browser cookie settings at https://www.aboutcookies.org.uk/, https://youradchoices.com/ or https://www.youronlinechoices.com/.

INTERNATIONAL TRANSFER OF DATA

The Account and Marketing Data we collect through our website and/or the provision of services may be transferred to, and stored in, a country operating outside the European Economic Area (EEA). Under the GDPR, the transfer of personal data to a country outside the EEA may take place where the European Commission has decided that the country ensures an adequate level of protection. In the absence of an adequacy decision, we may transfer personal data provided appropriate safeguards are in place.

Some of the Account and Marketing Data we collect is processed in New Zealand (where our operations are located). New Zealand is recognised by the European Commission as a country that ensures an adequate level of data protection and we rely on this decision in transferring personal data to New Zealand.

Some of the Account and Marketing Data we collect is processed by us and/or third party data processors in other countries, including United States and Europe. Where Account and Marketing Data is transferred outside the EEA or New Zealand, it will only be transferred to countries or specified sectors within a country that have been identified as providing adequate protection for EEA data (e.g. organisations in the United States under the EU-U.S. Privacy Shield framework), or to a third party where we have approved transfer mechanisms in place to protect your personal data (e.g. by entering into the European Commission’s Standard Contractual Clauses). For further information, please contact us using the details set out in our privacy policy.

DATA RETENTION POLICY

Account and Marketing Data that we collect and process will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.

CONTACTING US

You can contact us at [email protected].